FAQs

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FAQs

1. YOU PLACE YOUR ORDER

 

1.1 DO I NEED TO OPEN AN ACCOUNT TO SHOP WITH YOU?

 

No, you do not need to open an account. You can make purchases and check your order as a guest at any time.
However, by creating an account with us, you will not need to enter your contact information every time you shop with us.
You can sign up now, or you can start shopping and then create your account, but before you finalize the order. Make sure your shipping information is correct and complete. Otherwise the shipping costs will be charged if we need to redirect your package due to an error.

 

1.2 HOW DO I CREATE AN ACCOUNT?

 

Please click on “Sign in / register” followed by “Create an account” and enter your personal information.

 

1.3 HOW TO ORDER?

 

Select the products you want and add them to your shopping cart. When you are done, you can access the shopping cart to finalize your order. Check and make sure all information is correct before confirming your purchases and making the payment.

 

1.4 I HAVE PROBLEMS ADDING ITEMS TO MY CART

 

You will be able to add items to the cart while they are still available. In case of out of stock, an item in your cart may be listed as “Temporarily unavailable”.

 

1.5 HOW DO I PAY FOR MY ORDERS?

 

We accept payments by Paypal as well as all debit and credit cards such as Mastercard, VISA and American Express.

 

1.6 CAN I CHANGE OR CANCEL MY ORDER?

 

Unfortunately, we cannot cancel an order once it has been placed.
This will allow us to package your orders efficiently and minimize errors. It is advisable to check your order before placing it.

 

1.7 I HAVE A DISCOUNT CODE, HOW CAN I USE IT?

 

Enter the coupon code in the “Promotional Code” field and click “Add” on your shopping cart page. Before contacting us, please note that we cannot manually apply the coupon code to your order if you did not do so at the time of the transaction. Please ensure that all information is correct before confirming your purchase.

 

1.8 HOW DO I KNOW IF MY ORDER IS CONFIRMED?

 

After placing your order, you will receive an email confirming that your order has been received. However, please note that orders will only be shipped after your credit card payment has been approved and your billing and delivery address has been verified. In the meantime, you can check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 WHEN WILL MY ORDER BE PROCESSED?

 

All orders will be processed within 2 business days, excluding weekends and holidays. The time indicated is based on Canadian time (EST).

 

2.2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

 

Standard mail delivery times are approximately 5 business days from the moment you place your order. This applies only to all deliveries within Canada. For all international deliveries, deadlines depend on our logistics partners and their international subsidiaries. Most arrive between 1 to 3 weeks depending on your location.

 

* Please note that during long holidays and pay periods, your order may take up to 1-2 more weeks to be delivered.

 

 

2.4 WHAT ARE THE SHIPPING CHARGES?

 

Delivery is FREE on all orders of $75 CAD or more. Otherwise the standard shipping fee for Canada is $4.99 CAD. For international deliveries, the fee is only $14.99 CAD.

 

2.5 CAN I CHANGE MY DELIVERY ADDRESS AFTER CONFIRMING MY ORDER?

 

Unfortunately, we cannot always redirect orders once your order is confirmed. Therefore, please verify that the delivery address you provide is correct. In case of error, please contact us by email at: contact@faywithlove.com or by phone at 579.442.1008 or 1(844)742.1016.

 

2.6 AN ITEM IS MISSING FROM MY ORDER, WHAT DO I DO?

 

We apologize for sending you an incomplete order. Please contact our Customer Service by email at contact@faywithlove.com or by phone at 579.442.1008 or 1(844)712.1016.

 

2.7 I HAVE RECEIVED A DEFECTIVE ITEM, WHAT DO I DO?

 

We apologize if you received a defective item. Please contact our customer service by phone at 579.442.1008 or 1(844)712.1016 or by email at contact@faywithlove.com with a picture of the defective product and we will resolve the situation with you.

 

2.8 I HAVE RECEIVED AN INCORRECT ITEM, WHAT DO I DO?

 

Please contact our customer service by phone at 579.442.1008 or 1(844)712.1016 or by email at contact@faywithlove.com

 

 

2.9 I BOUGHT THE WRONG SIZE OR COLOR

 

Please contact our customer service by phone at 579.442.1008 or 1(844)712.1016 or by email at contact@faywithlove.com

 

 

2.10 I HAVE NOT RECEIVED MY PACKAGE, WHAT DO I DO?

 

Please contact our customer service by phone at 579.442.1008 or 1(844)712.1016 or by email at contact@faywithlove.com

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