Privacy policy

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Privacy policy

At Fay with Love, the respect of your private life is very important to us.

This is why we have put in place a privacy policy that has the primary purpose of protecting the personal information you share with us through this site. The Privacy Policy governs how Fay with Love, maintains and uses information from each user of the website www.faywithlove.com. This policy applies to the entire website as well as to all products and services offered by Fay with Love.

In addition, this policy will allow you to inform yourself about the personal information we collect, how we process it, and the options you have about our use of this data. Fay with Love agrees not to collect, use or disclose your personal information in any manner other than in accordance with this policy.

How and what information do we collect

We may retain and collect personal information from you that you voluntarily provide to us when you visit our website, including by creating a user account and choosing a password, by logging in as a registered user of the website www.faywithlove.com, launching a product search, placing an order, providing information in your bank account, submitting your application to one of our positions, interacting with us by phone, email, or filling out a form to enter a contest or promotion. You provide us with personal information such as:

  • your name, address (including postal/ZIP code) and telephone number;
  • your date of birth;
  • your email address;
  • your IP address;
  • your credit card or other financial information;
  • your resume (if you applied on faywithlove.com)
  • the names of the persons to whom purchases were sent, their addresses and telephone numbers
  • operating system and Internet service providers used
  • any other information that you may voluntarily provide to us through our website or other method, including through Facebook, Twitter, YouTube, TikTok, Pinterest, Instagram, any type of mobile communication device or any other social media.

Users may still refuse to provide their identification information. However, this can affect the smooth running of certain activities.

Cookies in your web browser

Our website may use cookies to improve the user experience. The user’s Internet browser places cookies on their hard drive for record keeping purposes. The user has the option to block cookies, or to ask to be notified when cookies are sent. If this is the case, please note that some parts of the website may not work properly.

Why we collect your information

Fay with Love collects and uses the user’s personal information in order to improve customer service.

In addition, these allow us to process your order and answer your questions regarding the status of your order, send you the products you have ordered, stay in contact with you and provide you with a personalized service on an ongoing basis, communicate with you (by email, mail or otherwise) and send you advertising material or additional information about our products, services, surveys, contests, promotions and special offers, Learn more about your buying preferences and conduct market research and performance research to assess our customer service, measure our performance, enhance our customer experience and improve our products. As indicated below, you are free to choose not to receive advertising or commercial material at any time.

With your information, we can provide you with a more interesting, secure, convenient and personalized online shopping experience.

In order to send information to users, they must have consented to receive promotions that we believe will be of interest to them. If at any time the user would like to unsubscribe from future emails, we include detailed instructions at the end of each email.

How we protect your personal information

We adopt appropriate data collection, storage, processing practices and security measures to protect against unauthorized access, change, disclosure or destruction of your personal information, user name, password, transaction information and data stored on our website.

The exchange of sensitive and private data between the Web and its user takes place via an encrypted and protected SSL communication channel that requires digital signatures.

Sharing your personal information

We do not sell, negotiate, or rent the personal identification information of the user to other external parties. We may share the generic demographic information (unrelated with any personal identification information) with our associates, proven subsidiaries and advertisers for the purposes described above. We may use service providers to assist us in operating our business and activities administered on our behalf, such as issuing newsletters or investigations. We may not share your information with these third parties provided that you have given us your permission.

The information that users provide about them when placing an order is only to perform the service related to that order. We do not share this information with outside parties except to the extent necessary to provide the service. For example, your name and address will be sent to the appropriate delivery department so that you can receive your order as quickly as possible.

Changes to this privacy policy

It is the discretion of Fay with Love to change this privacy policy at any time. If this is the case, we will send you a notification via the main page of our website. We encourage users to regularly view this page.

Acknowledge that it is your responsibility to review this privacy policy periodically and to be aware of any changes.

Your agreement to these terms

By using our website, you demonstrate your agreement to these terms and conditions. If you do not agree with this policy, please let us know via our website. We consider that your continued use of the Website, followed by the changes, will represent your agreement to these changes.

To contact us

If you have any questions about our policies, how our website works, or any other questions, please contact us at contact@faywithlove.com or toll free at 1.579.442.1008 or 1(844)712.1016

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