Terms of service

TERMS OF SERVICE

FAY WITH LOVE

Last updated: [insert date]

Welcome to FAY WITH LOVE. These Terms of Service govern your use of our website and the purchase of our products. By accessing our site or purchasing from us, you agree to the terms outlined below.

1. GENERAL INFORMATION

This website is operated by FAY WITH LOVE. Throughout the site, the terms “we”, “us”, and “our” refer to FAY WITH LOVE. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service.

We reserve the right to update or modify these Terms at any time. Changes take effect upon posting on this page.

2. ONLINE STORE TERMS

By using this site, you confirm that you are of legal age in your province or country of residence, or that you have given consent for a minor to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction when using our services.

3. PRODUCTS & HANDMADE NATURE

All FAY WITH LOVE jewelry is handmade or assembled with care. Due to the artisanal nature of our pieces:

  • Slight variations in color, size, or shape may occur

  • Natural stones and materials may vary

  • These differences are not considered defects

We strive to display product colors and images as accurately as possible, but we cannot guarantee exact screen representation.

4. PRICING & AVAILABILITY

All prices are listed in the currency indicated on the website and may change without notice.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities

  • Refuse or cancel orders if necessary

If an order is canceled after payment, a full refund will be issued.

5. ORDERS & ACCURACY OF INFORMATION

You agree to provide current, complete, and accurate purchase and account information.

FAY WITH LOVE is not responsible for delays or losses caused by incorrect shipping details provided by the customer.

6. SHIPPING

Shipping times are estimates and not guaranteed.
FAY WITH LOVE is not responsible for:

  • Carrier delays

  • Customs delays

  • Lost or stolen packages confirmed delivered

Once an order is handed to the carrier, responsibility transfers to the shipping provider.

7. RETURNS & STORE CREDIT

Please refer to our Returns & Store Credit Policy for full details.

We do not offer refunds. Approved returns are issued as store credit according to our policy conditions.

8. JEWELRY CARE & LIABILITY

Our jewelry is designed for everyday wear but remains delicate.

FAY WITH LOVE is not responsible for damage resulting from:

  • Water exposure

  • Chemicals, perfumes, or cosmetics

  • Improper storage

  • Normal wear and tear

  • Accidental breakage

Customers are responsible for proper care of their jewelry.

9. INTELLECTUAL PROPERTY

All content on this site — including designs, text, photos, branding, and logos — is the property of FAY WITH LOVE and may not be copied, reproduced, or used without written permission.

10. LIMITATION OF LIABILITY

FAY WITH LOVE shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall never exceed the purchase price of the product.

11. GOVERNING LAW

These Terms of Service are governed by the laws of Québec and Canada.

12. CONTACT INFORMATION

FAY WITH LOVE
Email: support@faywithlove.ca