Politique d’expédition
SHIPPING & DELIVERY POLICY
FAY WITH LOVE
We prepare each FAY WITH LOVE piece with care and intention. Below you’ll find all details regarding order processing, shipping timelines, and delivery.
ORDER PROCESSING
Orders are processed within 1–3 business days after payment confirmation.
During peak periods (promotions, holidays, launches), processing times may extend up to 20 business days. We appreciate your patience during these busy times.
You will receive a confirmation email once your order has shipped.
SHIPPING TIMES
Estimated delivery times after shipment:
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Canada: 1–3 business days
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United States: 3–15 business days
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International: 1–3 weeks
Shipping times are estimates and may vary depending on destination and carrier conditions.
SHIPPING RATES
Canada & United States
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Orders $75 and over: Free shipping
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Orders under $50: $4.99
International
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Orders $99 and over: Free shipping
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Orders under $99: $14.99
SHIPPING METHOD
All orders are shipped via Canada Post.
Packages typically do not require a signature. Please ensure your shipping address is complete and secure. FAY WITH LOVE is not responsible for packages delivered to an incorrect or unsafe address provided by the customer.
DELAYS
While we strive to ship quickly, delivery times may be affected by:
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Peak seasons
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Carrier delays
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Weather conditions
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Customs processing
These delays are outside our control.
CUSTOMS, DUTIES & TAXES
International shipping fees do not include customs duties or import taxes that may be charged by your country.
All customs fees, duties, and import taxes are the responsibility of the customer.
Customs authorities require us to declare the full value of your order on the package.
International shipments are considered final sale.
For more information, please contact your local customs office.
ORDER STATUS
You may contact our customer care team at any time to check your order status: